Accessibility and usability

Willis Towers Watson are constantly working to make ePA usable and accessible to the widest possible audience, regardless of disability, capability or technology.

The site has been built to respond, so that it adapts on smaller devices, allowing the user to view and navigate the content with ease. We make every effort to overcome device limitations by improving usability and accessibility or providing accessible alternatives.


Third Parties

Some functionality may be delivered by third parties, or links to third party services. Willis Towers Watson has no control over the accessibility of these, however we will attempt to offer accessible solutions wherever possible.

Portable Document Format (PDF's)

Our site uses Portable Document Format (PDF) for some content. In order to view these documents you will need Adobe Reader software:

Get Adobe Reader
Get Adobe Reader


Though the site has been enhanced for screen readers, JavaScript is required for some pieces of functionality.

Text size

We have not fixed the size of the textual information on the site. This allows users to alter the font size on the screen, making the site easier to read.

If you would prefer text a little bigger or smaller, you can use your device or browser to increase the size of the text.

Coding standards

Although there are no definitive standards to use when coding, we have aimed to ensure ePA conforms to W3C standards for HTML and CSS. Adhering to these standards makes the site more accessible to web browsers, screen readers and similar devices that also adhere to the same standards.

Web content produced for ePA will aim to meet a minimum compliance standard set out in the Web Content Accessibility Guidelines (WCAG) 2.0, priority A.

If you have any questions or you would like assistance on our site, products and services, please email us at