For Scheme members only

If you have any questions about your pension please check the details below so that you send your queries to the correct place. This will help speed up the response you receive.

If you have any questions about your benefits in the SALPS you should contact the Pensions Administrators:

01737 227 547

RSApensions@wtwco.com

RSA Pensions
Sunderland
SR43 4JU

From 8th September 2025, please use the Contact points link to get in touch with PIC.

If you would like to contact your Scheme Trustee directly, you can write to the Chair of the Trustee Board using the details below:

Ray Cox
SALPS
c/o Intact Insurance Pensions
8^th Floor, 22 Bishopsgate
London
EC2N 4BQ

If you have a complaint concerning your SAL pension arrangements, you should first make a formal complaint to us. You can access our full complaints procedure here.

If we are unable to resolve the complaint with you, then you can refer your complaint to The Pensions Ombudsman.

The Pensions Ombudsman can be contacted at:

Tel: 0800 917 4487

Email: Enquiries@pensions-ombudsman.org.uk

Website: www.pensions-ombudsman.org.uk