Get in touch
Barclays Team
Members should contact the Barclays Team if they need more information about their UKRF benefits.
- Email:
- barclaysteam@willistowerswatson.com
- Phone:
- +44 (0) 1737 227 567
- Post:
- The Barclays Bank UK Retirement Fund
PO Box 709
Redhill
RH1 9EG
UK
Barclays Pension Savings Plan (BPSP)
Since 1 October 2012, new employees have joined the BPSP. If you are a member of the BPSP and want information about the BPSP, please contact the scheme's administrators, Legal and General. (Barclays employees should access the Manage Your Account website from Quick links in My Rewards.)
- Email:
- employerdedicatedteam@landg.com
- Phone:
- 0345 026 7559
- Website:
- legalandgeneral.com/mya
Bank Workers Charity
This charity supports current and former bank employees, their partners and dependants by providing advice, expert support services and in some cases financial assistance.
- Phone:
- 0800 0234 834
- Website:
- bwcharity.org.uk
Useful links
Money and Pensions Service
The Money and Pensions Service was launched in January 2019. The Money and Pensions Service combines the services of Pension Wise, the Money Advice Service and The Pensions Advisory Service into one new body. The activities of all three providers will be transferred to the Money and Pensions Service during 2019, with no interruption of services for consumers.
- Website:
- moneyandpensionsservice.org.uk/
The Pensions Advisory Service (TPAS)
TPAS is an independent organisation and is available at any time to assist members and beneficiaries of pension schemes to provide free, independent information and guidance on pension matters.
- Website:
- pensionsadvisoryservice.org.uk
Pension Wise
To help you understand your options in relation to your defined contribution retirement savings you should access the free and impartial guidance from the government's pension guidance service.
- Website:
- pensionwise.gov.uk
Money Advice Service
The Money Advice Service provides guidance across a wide range of money matters, including a number of useful tools and calculators to help people manage their money.
- Website:
- moneyadviceservice.org.uk
Financial Conduct Authority (FCA)
The FCA regulates firms and individuals that promote, arrange or provide personal pension schemes in the UK. You can find out more about the services the FCA provides to consumers at:
- Website:
- fca.org.uk/consumers/pensions-retirement-income
- Phone:
- 0800 111 6768
The Pensions Regulator
The Pensions Regulator has a wide range of powers including protecting the benefits of pension scheme members.
- Email:
- customersupport@tpr.gov.uk
- Phone:
- 0345 600 0707 (9am to 5.30pm, Monday to Friday)
- Website:
- thepensionsregulator.gov.uk
- Post:
- The Pensions Regulator
Napier House
Trafalgar Place
Brighton
BN1 4DW
UK
The Pension Tracing Service
The Pension Tracing Service can help you find pension schemes you have been a member of in the past, but have since lost touch with. You can ask them for a tracing request form and the tracing service is free. The minimum they will require from you is the name of your previous employer or pension scheme.
- Phone:
- 0800 731 0193 or 0800 731 0176 (Textphone)
- Post:
- Pension Tracing Service
The Pension Service 9
Mail Handling Site A
Wolverhampton
WV98 1LU
UK
You can also use their online form at:
- Website:
- gov.uk/find-pension-contact-details
The State Pension
In addition to the savings members will receive from the UKRF, the State may also provide pension benefits. The amount provided and the age at which it's paid will depend on each person's circumstances. Find out more at:
- Website:
- gov.uk/browse/working/state-pension
ScamSmart
Report scammers to the FCA and get more information on scams.
- Website:
- fca.org.uk/scamsmart
- Phone:
- 0800 111 6768
Reporting a death
Practical guidance if you need to inform us of the death of a UKRF member.
How to protect yourself against pension scams
Practical guidance to help you protect yourself from pension scams.