Introducing a more secure way to log in to ePA – Two Factor Authentication
You can access your personal pension account here.
Member log in
Forgotten your User ID or Password?
Try our User ID reminder or Reset your Password services.
New to the site or unsuccessful with the options above?
Please try our Account Recovery service instead.
Problems logging in?
These FAQs might help.
Notify us of a bereavement
You can Report a death using our online notification service which is the simplest way to notify us of a bereavement and provides useful information to support you.
Ask away
If you have a question about your Royal London Group Pension Scheme pension, contact the Scheme's administrators on:
It's in the post
We often send you important information about your benefits, so make sure we have your up-to-date contact details (particularly your email address). Log in to check and/or provide these details. (You can also check your mailing preferences and tell us if you'd prefer to receive certain information electronically.)
Pick of the bunch
You can view our TCFD report which documents our identification, assessment and management of climate change risk. We look at all aspects of an investment, including environmental, social and governance factors before making decisions that affect your Royal London Group pension. To ensure a consistent investment approach, the Trustee is governed by its Statement of Investment Principles (SIP). Read our Implementation Statement here too.
Have you heard?
You’ll find our latest Scheme financials, Privacy Notice, Pensioner FAQs, Retirement FAQs and Transfer FAQs here.