We're here to help you with any questions you have about the Fund and your benefits. If you need any additional support, these services may be able to help you.
General support
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Citizens Advice – free resources and confidential advice on a range of topics, including work, money, law and family
Website: citizensadvice.org.uk
Call: 0800 144 8848
Find your local Citizens Advice: citizensadvice.org.uk/about-us/contact-us/
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NatWest Support Centre – if you are a NatWest bank customer, you can access a range of resources to help you manage your money and deal with difficult times
Website: natwest.com/support-centre.html
Pension guidance
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MoneyHelper – free guidance, resources and further information about pensions and retirement choices
Website: moneyhelper.org.uk
Call: 0800 011 3797
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Pension Wise – a government service from MoneyHelper that provides guidance for over 50s with a personal or workplace pension
Website: moneyhelper.org.uk/en/pensions-and-retirement/pension-wise
Call: 0800 138 3944
Counselling & Support services
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Bank Workers Charity – provides advice, support and financial help to members of the banking community
Website: bwcharity.org.uk
Call: 0800 0234 834
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PAM Wellbeing – complete a short form to access digital wellbeing support through their App and 24/7 phone support, in partnership with the Bank Workers Charity
App: bwcharity.org.uk/resource/wellbeing-app-pam
Support line: bwcharity.org.uk/resource/emotional-support-line-pam
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NatWest Group Pensioners Benevolent Fund – provides help to eligible pensioners towards the cost of purchasing specific one-off essential items
Website: nwgpensbenfund.org.uk
Call: 0300 722 7166
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National Debtline – a free, confidential and independent helpline for people with debt problems in England, Wales and Scotland
Website: nationaldebtline.org
Call: 0800 808 4000
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Carers UK – offers financial and practical guidance on caring for a loved one and supports carers’ wellbeing
Website: carersuk.org
Call: 0808 808 7777
Email: advice@carersuk.org
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National Bereavement Service – a free service that provides practical and emotional support when someone dies
Website: thenbs.org
Call: 0800 0246 121
Email: info@thenbs.org
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Cruse Bereavement Care – a charity that helps bereaved people come to terms with their loss
Website: cruse.org.uk
Call: 0808 808 1677
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Bereavement Register – an organisation that helps to reduce the amount of direct mail sent after someone has died, when you register their details
Website: thebereavementregister.org.uk
Call: 0800 082 1230
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Widowed and Young – a support group for young, widowed men and women across the UK
Website: widowedandyoung.org.uk
Call: 0300 201 0051