We are sorry to hear of your loss.

The simplest way to notify us of a bereavement is via our online notification service. This page sets out the next steps and provides useful information to support you.

You’ll need the policy number to use this service, which will be in the format of 'ABC1234567'. If your policy number is not in this format, you’ll need to notify us here instead.

  • Step 1
    You can notify us of the bereavement by clicking here. This will open a form for you to complete.*
  • Step 2
    Provide documents and information to allow us to assess if benefits are payable. We have a useful checklist to help you. Find out about the documents we may require by clicking here.
  • Step 3

    We will take it from here. We will assess the situation and contact beneficiaries if any benefits are due.

  • Frequently Asked Questions
    Read the answers to the most common questions asked about bereavement by clicking here.
  • Support and Guidance
    Read the support and Guidance section for information on bereavement by clicking here.

*If you do not know some of the information asked for, please leave the box blank or select ‘don’t know’.

If you have questions not answered in our FAQs or want to get in touch, you can email or write to us:

To keep your information private, please don’t send us any personal details via email.