You usually only retire once, so the process of retiring – the many choices you need to make and steps you need to take – may surprise you.

For example, did you know it can take up to 6 months to retire? Make sure you give yourself enough time, especially if you have your heart set on a certain date.

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Depending on the rules of your scheme, your loved ones may be entitled to benefits when you die. It’s therefore important that you nominate your beneficiaries, so that the Trustee knows who you’d like the money to go to.

If your circumstances change – for example, you get married or have children – you might want to change who the money goes to. So if you’ve already given us some names, it’s a good idea to make sure you’re still happy with who you’ve chosen from time to time.

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We sometimes need to send you important information about your benefits by email or by post. That’s why it’s important to update your personal details if you move house, get married or form a civil partnership, get divorced – or experience any other change in circumstance. Most importantly, if you leave the bank, remember to provide us with a personal email address. While you’re there, why not check we have your current personal phone number?

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The information given on this website is not financial advice. Your benefits could be an important part of your future finances. So, before you make any big decisions, like transferring out or retiring, you may want to speak with an independent financial adviser.

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We are sorry for your loss and will endeavour to help you as quickly and efficiently as we can. Depending on whether the member was still working at the bank, you will need to contact either the bank or the pension administrator.

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