Contact centre

For pensions queries and all other enquiries, please contact a member of the administration team:

• By email:

  • For Offshore schemes: RBSOffshorepensions@wtwco.com
    • The RBS International Pension Trust
    • The JCB Finance Ltd Pension Scheme
    • Ulster Bank Pension Scheme (NI)
  • For Irish schemes: RBSIrishpensions@wtwco.com
    • First Active Pension Scheme
    • Ulster Bank Pension Scheme (ROI)
    • Lombard Ireland Ltd Non Contributory Pension & Death Benefits Plan

  • Your email should include the postcode that we hold on our files and your month of birth as well as your staff or payroll number and your dates of service if you know these.

• By telephone:

  • For Offshore schemes: +44 (0)1737 828300 (9am to 5pm Monday to Friday, excluding bank holidays)
    • The RBS International Pension Trust
    • The JCB Finance Ltd Pension Scheme
    • Ulster Bank Pension Scheme (NI)
  • For Irish schemes: +353 (0)1 669 4470 (9am to 5pm Monday to Friday, excluding bank holidays)
    • First Active Pension Scheme
    • Ulster Bank Pension Scheme (ROI)
    • Lombard Ireland Ltd Non Contributory Pension & Death Benefits Plan

  • When you call us, you will be asked to provide the address that we hold on our files and your Date of Birth. We may also need you to confirm your staff or payroll number, or your dates of service, so please have these to hand.