We are aware of a current issue with a wider Microsoft 365 service that is affecting email and some related services. As a result, some emails we send you, and some emails you send us, may be delayed. We are working to understand the impact and are monitoring the situation closely.
What this may mean for you:
- If you are waiting for an email from us, such as a password reset link, a one-time code or a confirmation, it may arrive later than usual. Please allow time, and check your junk folder.
- Requesting the same email again will not make it arrive sooner, and repeated requests may lock your online account. Please try once and then wait.
- Your pension record and your existing documents are not changed by this issue.
- If you are unable to access your online account, please call us on 01737 241144 during 9am to 5pm Monday to Friday and we will help you. Please do not share your password or one-time codes with anyone.