Reset your password

If you have previously logged in to the   website, registered a memorable word for security purposes and provided your email address, please complete the information below and then click 'Submit' to request an email containing your password.

You will need your registered email address and your User ID, which is the letters ETF plus your employee number without the 'E' e.g. (ETF41880). Your registered email address is the address you provided when you first logged into the   site.

If this is your first visit to the   website and you have lost your log in details, please contact the flexible benefits helpline on 0800 916 8015 or email

Please note that you must complete all fields.

Forgotten your User ID?