Welcome to ePA

If you are or have been a scheme member you can use ePA to view information about your benefits and make changes to some of the information that we hold for you.

Contact us

Please note that the telephone helpline operates between 9:00am and 5:00pm (UK time), Monday to Friday, and a voice messaging service operates outside of these hours.

Important information for users with a 'pop-up blocker' enabled.

This website uses pop-up windows to display key information. If you are using a pop up blocker, you may find these windows are automatically blocked as part of your browser's default behaviour.

If you experience this issue, you will need to allow pop ups for epa.towerswatson.com.

In Internet Explorer, click on Tools | Pop-up Blocker | Pop-up Blocker Settings and add epa.towerswatson.com to the list of allowed sites.

In Firefox, click on Tools | Options | Content and add epa.towerswatson.com to the Exceptions list of allowed popup sites.


Your Userid will be "BASF" followed by your 7 character reference number, for example BASF1234567.

Please note that your password is case sensitive.