Reset your password

If you have previously logged in to ePA, registered a memorable word for security purposes and provided your email address, please complete the information below and then click 'Submit' to request an email containing your password.

You will need your registered email address and your User ID. Your registered email address is the address you provided when you first logged into ePA.

If this is your first visit to ePA and you have lost your log in details, please contact the helpline on 01707 607618 or email

Please note that you must complete all fields.

Forgotten your User ID?