First we need to find your pension record. To do this, we'll need your:

• Last name
• Date of birth
• National Insurance number
• Current postcode

You'll then:

1. Go through an identity verification check using a valid passport or UK driving license
2. Choose the email and password you'll sign in with
3. Agree to the terms & conditions
4. Verify a valid phone number

If we can't find your pension record, we'll make sure you have additional support options to choose from.

After you register your new sign-in details, you'll sign in with your email and password; you won't need to use your user ID to sign in anymore.

If you have multiple records, your new sign-in details will allow you to access all of them after you register. Your new sign-in details won't overwrite any other contact details we hold on your account. If you'd like to update those, please do that in the My Details section.

Under each option you'll see details of your next steps or choices for further support.

Sign in with your email

Sure! If you’ve registered your new sign-in details already, you’ll have an email and password you can use to access your pension record.

Sign in with your email

Register your new sign-in details

To get started you’ll need your date of birth, National Insurance number, current postcode and last name.

Then it’s four quick steps and you’ll be done:

1. Go through an identity verification check using a valid passport or UK driving license
2. Choose the email and password you’ll sign in with
3. Agree to the terms & conditions
4. Verify a valid phone number

Register your new sign-in details

Your other support options

If your user ID is locked, the easiest way to fix that is by registering your new sign-in details.

For anything else, these options might help get you signed in. Pick what suits you best.

• Get a reminder of your user ID
• Reset your password
• Recover your account

If these haven't worked, you can also email us at vodafonepensions@wtwco.com.