Welcome to the United Utilities Pension Scheme (hybrid section) Member site

This site is for members of the United Utilities Pension Scheme (UUPS)–hybrid section.

Not yet receiving a pension?

You can review and update the personal information we hold for you. If you no longer work for United Utilities or have ceased contributing to the hybrid section you can see the benefit calculated for you when you left.

Already receiving a UUPS pension?

Login in to see your latest pension payment details, as well as updating personal information we hold for you such as your address.

You can access the member site anytime, anywhere - just login via your computer, mobile or tablet to find out more.

Notify us of a bereavement

You can Report a death using our online notification service which is the simplest way to notify us of a bereavement and provides useful information to support you.

Got a question?

You can get in touch as follows:

• By email:uups@wtwco.com
• By telephone: 0113 394 9309 - Lines are open between 9:00am and 5:00pm (UK time), Monday to Friday.

We aim to respond to all queries within 10 working days. If you have already contacted us, please be assured that we've logged your query and are tracking it. If you haven't heard back from us after 15 working days, please contact us again.

Scheme information

To see your personal information please log on using your User ID and Password. Having issues logging in? You can use the User ID reminder or password reset options. If you’re new to the member website or still unable to login, you can use the Account Recovery service instead.

The UUPS website contains an information library where you can view

• Factsheets relating to benefit options and processes
• Technical documents including the Statement of investment Principles, Implementation statement, privacy notice and the most recent Task Force Climate-Related Financial Disclosures Report
• Current and previous Scheme newsletters