Problems logging in?

Please click here to review the Frequently Asked Questions document for common login questions.

If you are still having problems logging in please contact the RWE pensions team by emailing us at

Call us on 01737 227558 Monday to Friday 9am to 5pm (UK time).

You can also contact Mercer Master Trust with any queries on your DC or AVC benefits:

Tel: 0800 587 1912

Forgotten your User ID or Password?

Try our User ID reminder or Reset your Password services.

Account recovery

If you have not logged in before, or can't remember your email address or Memorable word, and you live in UK, you can use the Account Recovery Service

Notify us of a bereavement

You can Report a death using our online notification service which is the simplest way to notify us of a bereavement and provides useful information to support you.