Forgotten your User ID or Password?

Try our User ID reminder or Reset your Password services.

Account recovery

If you have not logged in before, or can’t remember your email address or Memorable word, and you live in UK, you can use the Account Recovery Service

Problems logging in?

Please click here to view our frequently asked questions.

If you have any questions, please use the following contact details to speak to the Administrator – their contact details can be found here

Notify us of a bereavement

You can Report a death using our online notification service which is the simplest way to notify us of a bereavement and provides useful information to support you. Please note, this is only available for UK members only, if the deceased is a non-UK member please contact the employer directly.