Welcome to your digital pension service
Understand your benefits and options, explore your figures and manage your pension online.
We're launching a new sign-in process!
To register your new sign-in details, you can sign in with your user ID or register here. If you've registered your new sign-in details already, you can sign in with your email.
Let's register your new sign-in details
First we need to find your pension record. To do this, we'll need your:
- Last name
- Date of birth
- National Insurance number
- Current postcode
You'll then:
- Go through an identity verification check using a valid passport or UK driving license
- Choose the email and password you'll sign in with
- Agree to the terms & conditions
- Verify a valid phone number
If we can't find your pension record, we'll make sure you have additional support options to choose from.
After you register your new sign-in details, you'll sign in with your email and password; you won't need to use your user ID to sign in anymore.
If you have multiple records, your new sign-in details will allow you to access all of them after you register. Your new sign-in details won't overwrite any other contact details we hold on your account. If you'd like to update those, please do that in the My Details section.
When you access your pension record on the site, you will be subject to the applicable website Terms and Conditions on each area of the site, and these may differ depending on what area of the site you are visiting.
Trouble signing in?
Let's get you sorted
Under each option you'll see details of your next steps or choices for further support.
Sign in with your email
Sure! If you’ve registered your new sign-in details already, you’ll have an email and password you can use to access your pension record.
Register your new sign-in details
To get started you’ll need your date of birth, National Insurance number, current postcode and last name.
Then it’s four quick steps and you’ll be done:
- Go through an identity verification check using a valid passport or UK driving license
- Choose the email and password you’ll sign in with
- Agree to the terms & conditions
- Verify a valid phone number
Your other support options
If your user ID is locked, the easiest way to fix that is by registering your new sign-in details.
For anything else, these options might help get you signed in. Pick what suits you best.
Haven't logged in before or unsuccessful with the options above? You can get in touch using a member of the administration team:
By email:
- For Offshore schemes: RBSOffshorepensions@wtwco.com
- The RBS International Pension Trust
- The JCB Finance Ltd Pension Scheme
- Ulster Bank Pension Scheme (NI)
- For Irish schemes: RBSIrishpensions@wtwco.com
- First Active Pension Scheme
- Ulster Bank Pension Scheme (ROI)
- Lombard Ireland Ltd Non Contributory Pension & Death Benefits Plan
Your email should include the postcode that we hold on our files and your month of birth as well as your staff or payroll number and your dates of service if you know these.
By telephone:
- For Offshore schemes: +44 (0)1737 828300 (9am to 5pm Monday to Friday, excluding bank holidays)
- The RBS International Pension Trust
- The JCB Finance Ltd Pension Scheme
- Ulster Bank Pension Scheme (NI)
- For Irish schemes: +353 (0)1 669 4470 (9am to 5pm Monday to Friday, excluding bank holidays)
- First Active Pension Scheme
- Ulster Bank Pension Scheme (ROI)
- Lombard Ireland Ltd Non Contributory Pension & Death Benefits Plan
When you call us, you will be asked to provide the address that we hold on our files and your Date of Birth. We may also need you to confirm your staff or payroll number, or your dates of service, so please have these to hand.