How we can help
Mourning the loss of a loved one can make even the smallest tasks seem overwhelming. From notifying us of a death, to making a claim, we can help you through this and point you in the best direction for more help when you need it.
Next steps
There are a number of ways you can let us know about the passing of one of our customers.
Online
If speaking to us directly is something you’re not comfortable doing right now, you can use our online notification tool. It’s a quick and easy way to notify us of a death. It should take about 10 minutes to complete.
You’ll need the policy number to use this service, which will be in the format of 'ABC1234567'. If your policy number is not in this format, you’ll need to notify us here instead.
By phone
Please call 01737 230500. Lines are open Monday to Friday, 08.30 – 18:00.
Write to us
If you prefer, you can write to us at Prudential, Sunderland, SR43 4JU or email us at info@pru-dbpensions.mandg.com
To keep your information private, please don’t send us any personal details via email.
You can find out about what to expect once you've notified us of a death, here.
More support
Below are some useful links to services that provide further bereavement support and guidance.
'Tell Us Once'
A Government service you can use to inform several government bodies of a death, in one go. This service will inform HMRC, the Department of Work and Pensions, the Passport Office, the DVLA, local councils and more.
'Tell Us Once'Losing someone you love is painful and grief may feel overwhelming at times. Speaking to friends and family can often help but sometimes you may want support from a specialist organisation.
A specialist bereavement charity. Their helpline, run by trained bereavement volunteers, can provide emotional support to anyone affected by grief. You can call them for free on 0808 808 1677. They also offer in-person support through their local branches in England, Wales and Northern Ireland.
Available 24 hours a day, 365 days a year to talk about anything that’s upsetting you; including grief. You can call 116 123 (free from any phone) or email jo@samaritans.org.
Free bereavement support services to children and young people after the death of someone close. Working with individuals, families, schools and professionals, they help children and young people find a way through grief and its repercussions. For support, call 0808 802 0111 weekdays, 9:30am-3pm.
Unfortunately, there can be a lot to sort out when someone dies. Sometimes, it helps having someone else identify the things you may need to consider.
The National Bereavement Service
A free helpline for families seeking assistance after losing a loved one. Offering practical guidance and emotional support, the NBS can help with topics such registering a death, probate, managing the estate and bereavement benefits (including help with funeral costs). You can call them on 0800 0246 121.
Free, practical advice about what to do after a death, dealing with the deceased’s finances, funeral arrangements, Wills, and what to do if someone dies abroad. You can reach Citizen’s Advice online, in person and over the phone.
- England, call 0800 144 8848
- Wales, call 0800 702 2020
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For Scotland, call 0800 028 1456
Following a bereavement, you may find that your financial situation changes. Or, that you’re left to deal with the deceased’s finances, including their pension and any debts.
A government-backed service offering free, impartial money and pensions advice. Their website has a range of tools and calculators to help you budget, plan and tackle debt. They also offer dedicated bereavement support. They have a live chat service, or you can call them on 0800 138 7777.
If you’re struggling with the costs of a funeral, you could get a Funeral Expenses Payment. In Scotland, this is called a Funeral Support Payment. Eligibility criteria apply. You can find out more here.